With a focus on safety, customer service and efficient operations, the vessel crew and shore-side management will participate in project specific customer service training.
Quality control activities and customer satisfaction reporting will be completed by HMS on an ongoing basis. In addition, external communications activities will be conducted.
HMS management will provide local and state governmental agencies with ongoing reports on key aspects of the operation. Positive customer contact, support and service are a priority for the demonstration project and will begin with the riders' first contact, including web site, phone line and staff. The operation will also adopt the 'Bikes on Buses' concept for its ferry operation by accommodating bicycles as well as persons with disabilities.
Ticket sales and services will be provided by operation and will be coordinated with TheBus organization. Passes and tickets will be available using existing transit purchase outlets, including ABC Stores and other venues. TheBus monthly and short-term passes, as well as transfers will be accepted on vessels at no additional cost. The ferry operations will have the systems and ability to issue standard bus tickets, passes, transfers, one-way fares and other bus passes, similar to those available through Oahu retail outlets.